Returns & Exchanges
At Vault X, we want you to be completely satisfied with your luxury purchase, which is why we offer a 30-day window for all returns and size exchanges. Items must be in their original condition with all tags and security seals intact to qualify for a full refund.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a digital return authorization.
Prepare the Package
Carefully place the items in their original designer packaging and include the printed return slip provided in your digital authorization email.
Ship with Ease
Affix the pre-paid shipping label to the outside of your box and drop it off at any authorized courier location or schedule a home pickup.
Quality Inspection & Refund
Once our warehouse team verifies the condition of your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing